Customer satisfaction is at the top of our list here at dealsxpress.com. To better our customer shopping experience, we have refined our return and exchange policies. If you are not satisfied with your purchase, you can return it for up to 30 days after delivery if they are eligible products and remain in their original packaging.

CANCELLATION POLICY

You can cancel your order free of cost within 48 hours after placing your order. Any cancellations on orders placed on our website after 48 hours will incur a 5% handling fee.

Once your order has been shipped and is on its way to you, it cannot be cancelled. Please see our return policy to return your order.Please note that custom orders cannot be cancelled once they have been placed.

RETURN POLICY

To return your order with us you MUST firstly contact our customer service team, or your return may be denied. You can choose your refund from one of the following refund payment options:

Store Credit – No restocking fee is deducted if you choose to refund your order in dealsxpress.com store credits, and your next purchase is made easier!

Refund – Monetary refunds will be refunded back to your original form of payment that you used to purchase the order. A 10% restocking fee is deducted from all monetary refunds.

Express shipping costs, international shipping costs and any other third-party fees are non-refundable. If you paid for the shipping cost with your order, this shipping cost will be deducted from your total refund amount. If your order had free shipping, a fee of $8.95 ($29.89 for international orders) will be deducted from your final refund amount to cover the shipping.

Any refused international packages and international automatic returns (including Canada) will incur a 30% restocking fee of the total order amount.

There will be an $8.95 shipping fee ($29.89 for international orders) for reshipment if the package is returned back to sender.

Refunds are processed 5 to 7 business days after your return has been received. Please allow a further 7 business days for your refund to appear on your bank statement before contacting us. Please note that any delays in processing your refund back to your account may be due to your financial banking institution.

Any altered, worn, washed or damaged products are not eligible for any exchanges or returns.

Eligible Products:

Are in the same condition you received them (unaltered, unworn, undamaged, containing no signs of wear, styling products or odor)
Have all tags on them and are in their original packaging
Item(s) are returned within 30 days of the order delivery date
Have all Gift sets included

Ineligible Products

The frontal lace was cut or damaged
The item was worn or sprayed with hair styling products
The item was damaged, or the original status was changed
Custom orders, Clearance items and Gift gallery items.

Please note that we can’t accept ineligible products and they will be returned to you at your cost.

We are not held responsible for any lost returns.